EXCHANGE POLICY

IMMEDIATE DELIVERY SHOES:
If you wish to exchange any of our shoes, you can do so in two ways: at our physical store located in Bogotá at Calle 106 #14 b 65, by presenting your purchase receipt within 8 business days from the date of purchase; or if you are in another city, by sending us an email to liza.calzado@hotmail.com and we will arrange the exchange through a shipping company.

PROMOTIONAL EXCHANGES:
Products on promotion are not eligible for exchange except under warranty.

CUSTOM SHOES:
Customized products are not eligible for exchange except under warranty. You can write to us at our email address to make relevant modifications to the same product.

We have a size guide that will help you determine the exact measurement of your foot and thus find your correct size.

To exercise the right to exchange, the products must meet the following requirements:

  • The product must not have been used.

  • It must not be dirty.

  • It must show no signs of use (deodorants or makeup).

  • It must show no signs of exposure to chemicals or bleach.

  • It must not show any fading.

  • The shoes must not have been altered or modified by the consumer.

  • Prints, appliqués, or embroidery must not have inconsistencies due to washing, ironing, or tampering.

  • The purchase receipt must be presented.

  • Under no circumstances will a refund be given.

  • If the exchange cannot be completed, a store credit note will be issued in your favor for future purchases.

  • Shipping costs must be covered by the customer.

Please keep in mind that:

Shoes on promotion or with a discount are not eligible for exchange or refund. These shoes fall under one of the following conditions: past collections, discontinued styles, and limited size availability. Therefore, the legal warranty will not be enforceable.

RETURN POLICY

If you wish to cancel the purchase of a product you have acquired, you may exercise your right of withdrawal and request a refund of your money.

The right of withdrawal (Law 1480 of 2011, Article 47) is the right granted to consumers to change their mind or cancel a purchase they have made.

Direct arrangement: You must go to the company, supplier, or airline where you purchased your product or service and submit a written request through email at Liza.calzado@hotmail.com, expressing your interest in returning the purchased item.

For internet sales, catalogs, financing, television, and non-traditional methods (door-to-door sales or sales outside an establishment): five (5) business days after delivery of the product. The product must be returned in the same condition in which it was received. Shipping costs and any other expenses related to the return will be covered by the consumer.

The purchase amount will be refunded by the supplier or merchant within a maximum of thirty (30) days after the request has been submitted.

Please note:

  • You may withdraw from your purchase without giving any explanation.

  • For the product to be returned, it must be in perfect condition.

  • The following cases are exempt from the right of withdrawal:

    • Service contracts that have already begun with the consumer’s agreement.

    • Contracts for the supply of goods or services where the price is subject to changes due to financial market fluctuations beyond the producer’s control.

    • Contracts for the supply of goods made according to the consumer’s specifications or personalized.

    • Contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate quickly.

    • Contracts for betting and lottery services.

    • Contracts for the purchase of perishable goods or those that may spoil quickly.

    • Contracts for the purchase of personal-use goods.
      (For these cases, the supplier has 15 business days to make the relevant changes required by the consumer until the consumer is satisfied.)

To meet the withdrawal deadline, it is sufficient that your communication regarding the exercise of this right is sent before the corresponding period expires.