FREQUENTLY ASKED QUESTIONS
We handle 2 types of sales processes:
Immediate delivery purchase process: In this process, once you have made your purchase, the shipment will be made within a maximum period of 2 business days. You can track your shipment using the tracking number that will be sent to your email.
Made-to-order purchase process: In this process, the production of your shoes takes approximately one month. This process consists of the following steps: (i) We will send a notification to your email once your order is ready; (ii) After receiving the notification, you must pay the total remaining balance of the product's value in order to proceed with shipping; (iii) After the corresponding payment has been made, the shipment will be made within a maximum period of 2 business days (you can track your package using the tracking number that will be sent to your email).
Our exchange process applies as follows:
Immediate delivery shoes: If you wish to exchange any of our shoes, you can do so in two ways: at our physical store located in Bogotá at Calle 106 #14 b 65, by presenting your purchase receipt within eight business days from the date of purchase; or if you are in another city, by sending us an email to calzado@hotmail.com and we will arrange it through a shipping company.
Promotional exchanges: Products on promotion are not eligible for exchange except under warranty.
Custom shoes: Customized products are not eligible for exchange except under warranty. You can write to us at our email address to make the relevant modifications to the same product.
We have a size guide that will help you determine the exact measurement of your foot and thus find your correct size.
Shipping costs: Shipping within Bogotá has a cost of $7,000, and national shipments have a cost of $12,000.
The shipping cost must be paid at the time of delivery. If it is not paid, the package will be returned, and the cost of any subsequent shipment must be assumed by the client.
For purchases over $500,000, shipping is FREE.