Warranty Policies

If the shoes you purchased have any quality or suitability issues—provided all care recommendations have been followed and the warranty period has not yet expired—you can submit a warranty claim in one of two ways:

You may contact our customer service team at liza.calzado@hotmail.com or via WhatsApp at +57 304 5665898 (Monday through Friday, 8:00 a.m. – 6:00 p.m.), or you may bring the shoes—in a clean and hygienic condition—to our physical store and fill out the Warranty Request Form.

Our product warranty covers: (i) sole detachment; (ii) stitching; and (iii) the heel. The warranty does not cover the material or accessories, as their condition depends on how you use and care for the shoes.